Refund policy

Return & Refund Policy

Thank you for shopping at Special Garage Rugs. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

1. Return Window

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@specialgaragerugs.com. Items sent back to us without first requesting a return will not be accepted.

2. Damaged or Incorrect Items

Quality is our priority. If we've sent you an incorrect or defective product, we sincerely apologize. In such cases:

- We will send you a brand-new replacement at no additional cost to you.
- Please contact us immediately with your order number and photos of the issue.

3. Shipping Damage

We take great care in packaging, but if your package arrives damaged:

- Please inspect the package upon delivery. If visible damage is present, ask the carrier for a Damage Report.
- If you notice damage after opening, please provide a video of the unboxing or clear photos and notify us within 24 hours. This documentation is required for us to process your claim with the carrier.

4. Return Shipping Costs

- Customer Responsibility: If the return is due to a change of mind (non-defective items), the customer is responsible for the return shipping cost.
- Our Responsibility: If the product is defective or the wrong item was sent, we cover all shipping costs for the replacement.
- Shipping costs are non-refundable.

5. Exceptions

Custom and personalized products are made to order and cannot be returned unless defective or damaged. We do not accept returns on sale items or gift cards.

6. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Your item must be unused, in its original condition, and in its original packaging.

7. Refunds

Once we receive your item, we will inspect it and notify you that we've received your return. If approved, you'll be automatically refunded to your original payment method within 1–5 business days, depending on your card issuer's policies.

If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us.

8. Contact Us

If you have any questions about returning your item, contact us at:
info@specialgaragerugs.com